FAQ2025-11-07T11:21:43+01:00

FAQ

Frequently asked questions. BinderLess help center

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BinderLess – general platform question

BinderLess – pricing

All current information:

Can I Cancel at any Time?2025-10-30T12:05:33+01:00

Absolutely. If for any reason you want to end your subscription, simply let us know — we will take care of it immediately.

Are the Prices Net or Gross?2025-10-30T12:05:48+01:00

All prices listed in our price list are net prices.

Can I Change the Plan During the Subscription (E.G., from a Lower to a Higher Tier)?2025-11-10T08:58:54+01:00

Absolutely! If you need to change your plan, please contact your account manager — we will adjust the offer to meet your needs.

Is the Payment Monthly, Yearly, or One-Time?2025-10-30T12:06:13+01:00

The subscription is typically paid monthly, but if you prefer to pay in advance for a longer period, we can arrange that without any issues. We do not offer a one-time payment option because BinderLess is constantly evolving and we regularly add new functionalities.

Which Plan Will be Best for My Team / Company / Project?2025-10-30T12:06:27+01:00

It depends on the number of projects and the size of your team. For individual projects, we recommend the Standard plan, for 2–3 projects – Business (more document storage space), and for large, complex implementations – Professional or Enterprise, which we customize individually.

Are there any limitations in the plan? (e.g., number of users, documents, data)2025-10-30T12:06:41+01:00

We do not limit the number of users or projects – we want everyone to have full access to information. The differences between plans relate to disk space: 10 GB, 40 GB, and 100 GB, depending on the selected plan.

How much Disk Space Does a Sample Documentation Occupy?2025-10-30T12:06:53+01:00

On average, a project in the implementation phase, containing approximately 3,000 files, occupies between 3 to 5 GB of disk space.

How Do You Issue Invoices – Automatically, each Month?2025-10-30T12:07:28+01:00

Yes, invoices are issued automatically on a monthly basis and sent to the previously agreed email address.

What Happens to My Data after the Subscription Ends?2025-10-30T12:07:39+01:00

After your subscription ends, you can download all your data. However, you lose access to the AI Agent, smart search engine, and other platform features.

Is Technical Support Included in the Price?2025-10-30T12:07:59+01:00

Yes, technical support is always included in the price. You can write to support@binderless.com or contact your customer representative – we will address your inquiry immediately.

Do Higher-Tier Plans Include Priority Support or a Dedicated Account Manager?2025-10-30T12:08:14+01:00

Yes! In the Business and Professional plans, each client has a dedicated account manager who ensures smooth collaboration and prompt support.

Are Training Sessions or Implementation Included in the Subscription Price?2025-10-30T12:08:44+01:00

Yes, during the first month of cooperation, we organize three implementation training sessions for your team. During these sessions, we demonstrate step by step how to fully utilize the platform’s capabilities.

BinderLess portal modules and features

All current information:

How can I easily upload, organize, and find the necessary documents in a project using the documentation module in BinderLess?2025-10-30T12:10:04+01:00

The Project Documentation Module in BinderLess allows for easy document uploading via “drag and drop” or traditional file uploads. You can create folders and subfolders, as well as tag documents, which facilitates their organization and subsequent retrieval. The intelligent search engine enables quick retrieval of necessary documents by name and tags, and for some file types, also by content. Additionally, the module offers document preview directly within the platform, without the need for downloading.

YouTube video on adding the first files to the platform https://youtu.be/JVk_8Ufw-I8

 

Can I Permanently Delete a Document from the Platform?2025-10-30T12:10:24+01:00

In accordance with the international ISO 19650 standard, on which BinderLess operates, it is not possible to permanently and irreversibly delete documents.

How Does BinderLess Ensure Security and Access Control for My Project Documentation?2025-10-30T12:10:42+01:00

BinderLess ensures a high level of security for project documentation through advanced access control mechanisms. You can define permissions for individual users or user groups, specifying who can view, edit, or add documents. All activities in the system are logged, allowing you to track change history and identify any irregularities.

Does BinderLess automatically create document versions and allow me to track change history to always have access to up-to-date information?2025-10-30T12:10:59+01:00

Yes, BinderLess automatically creates document versions with each update, allowing you to track change history and revert to previous versions if needed. You can also easily compare different versions of a document saved in PDF format to see what has changed. This ensures that you are always working with current information and avoid errors resulting from using outdated files.

How Does the RFI Module in BinderLess Streamline the Question-Asking Process to Ensure Quick and Specific Answers?2025-10-30T12:13:31+01:00

The RFI module in BinderLess streamlines the question-asking process by centralizing communication and automating workflow. You can easily create and send inquiries to specific individuals responsible for providing answers, and the system will notify them of new tasks. The module allows you to track the status of inquiries and monitor response deadlines, preventing delays. Additionally, all inquiries and responses are stored in one place, facilitating access to information and improving collaboration.

Does the RFI Module Integrate with other BinderLess Modules to Ensure Consistent Information Flow?2025-10-30T12:14:11+01:00

Yes, the RFI module is integrated with other BinderLess modules. When creating an inquiry, you can add a location from the location module and link the inquiry to existing documents, material requests, change orders, submissions, and other project inquiries by using the ‘@’ symbol in the inquiry description field and selecting a specific item from the list. This allows for easy placement of the inquiry within the project context and provides access to all related information in one place.

How Can I Create a Material Request in BinderLess?2025-10-30T12:15:46+01:00

In BinderLess, creating material requests is simple and intuitive. To submit a request, simply click the “New Request” button in the main dashboard. Then, fill in the required fields, such as material name, industry, and request number (we recommend using a standard numbering format). Add the material request form in PDF format by using the “Add” button or by dragging the file to the designated area. Furthermore, BinderLess uses AI to suggest what to enter in the fields, based on information from the material request form. You can also attach additional documents, such as declarations of conformity or technical data sheets (in any format).

Does BinderLess Notify Me if I Miss any Important Information while Creating a Material Submittal?2025-10-30T12:16:27+01:00

Yes, BinderLess ensures that you don’t omit any important information while creating a material submittal. If any mandatory field is not filled in, the platform will not allow you to create the submittal and will clearly indicate which field requires your completion.

How Can I Track Approved Change Orders and Communicate Them to the Design Team?2025-10-30T12:16:41+01:00

In BinderLess, you can easily track the status of all change orders and monitor their progress in the approval process. Each order has an assigned status and is visible in the appropriate tab: “In Process,” “Approved,” “Rejected,” “All,” or “Draft Versions.”

You will find approved change orders in the “Approved” tab, where you can easily check their details and approval history. Similar to material requests and design inquiries, the process is fully transparent – you can see who approved the change and when it was done.

Additionally, people involved in the process can add comments directly to change orders, which facilitates communication with the design team. This ensures that all information about changes, justifications, and decisions are available in one place, helping to effectively communicate approved modifications to the entire team.

Contact, cooperation

All current information:

How Can I Contact You?2025-10-24T10:58:59+02:00

Whatever is most convenient for you! You can call our representatives directly, send an email to biuro@binderless.com, or schedule a meeting with us using the contact form. We usually respond within a few hours on business days.

Can I Receive an Offer or a Quote?2025-10-24T10:59:24+02:00

You can simply check the pricing tab, where you will find all the necessary information regarding payments.

How Quickly Do You Respond to Messages?2025-10-24T11:00:04+02:00

We respond promptly, usually within minutes, though in some cases it may take up to one business day. For urgent matters, we encourage you to contact us by phone.

Do You Offer Technical Support?2025-10-24T11:00:23+02:00

Yes, we provide technical support for all users. In case of problems, please write to: support@binderless.com. We respond within an hour.

May I See Example Projects or References?2025-10-24T11:00:43+02:00

Yes, please visit our Case Studies section or contact us. We would be happy to show you example implementations and connect you with our clients, who can share more about their experience with our platform.

Where is your Office Located?2025-10-30T11:18:04+01:00

Our office is located in Warsaw at 4 Rektorska Street, but we operate globally and conduct most meetings online.

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