FAQ
Frequently asked questions. BinderLess help center
All platform information in one place.
BinderLess – general platform question
Absolutely. If for any reason you want to end your subscription, simply let us know — we will take care of it immediately.
All prices listed in our price list are net prices.
Absolutely! If you need to change your plan, please contact your account manager — we will adjust the offer to meet your needs.
The subscription is typically paid monthly, but if you prefer to pay in advance for a longer period, we can arrange that without any issues. We do not offer a one-time payment option because BinderLess is constantly evolving and we regularly add new functionalities.
It depends on the number of projects and the size of your team. For individual projects, we recommend the Standard plan, for 2–3 projects – Business (more document storage space), and for large, complex implementations – Professional or Enterprise, which we customize individually.
We do not limit the number of users or projects – we want everyone to have full access to information. The differences between plans relate to disk space: 10 GB, 40 GB, and 100 GB, depending on the selected plan.
On average, a project in the implementation phase, containing approximately 3,000 files, occupies between 3 to 5 GB of disk space.
Yes, invoices are issued automatically on a monthly basis and sent to the previously agreed email address.
After your subscription ends, you can download all your data. However, you lose access to the AI Agent, smart search engine, and other platform features.
Yes, technical support is always included in the price. You can write to support@binderless.com or contact your customer representative – we will address your inquiry immediately.
Yes! In the Business and Professional plans, each client has a dedicated account manager who ensures smooth collaboration and prompt support.
Yes, during the first month of cooperation, we organize three implementation training sessions for your team. During these sessions, we demonstrate step by step how to fully utilize the platform’s capabilities.
We do not have a user or project limit. All team members — inspectors, coordinators, industry specialists — can actively participate in the document workflow without additional costs for extra accounts.
You can upload documents using the “drag and drop” method or traditional upload. You can create folders and subfolders, tag files, and view them directly on the platform — without downloading. The intelligent search engine finds documents by name, tags, and for many formats, also by content.
Watch the video on how to upload documents to the platform and see how simple it is: https://youtu.be/JVk_8Ufw-I8
No. In accordance with the ISO 19650 standard, on which BinderLess operates, documents cannot be permanently and irreversibly deleted. This ensures a full audit trail and compliance with project documentation archiving requirements. However, documents can be moved to the trash or gain a “rejected” status.
BinderLess ensures a high level of security for project documentation through advanced access control mechanisms. You can define permissions for individual users or user groups, specifying who can view, edit, or add documents. All activities in the system are logged, allowing you to track change history and identify any irregularities.
You can read more about data security in our article on this topic.
Yes. With each update, the platform creates a new version and archives the previous one. You can view the full change history, revert to older versions, and compare PDF files to see exactly what has changed.
The RFI Module centralizes communication: you create an inquiry, assign it to a specific person, set a response deadline, and the system notifies the recipient. Unlike email, all inquiries and responses are in one place—without the risk of getting lost in an inbox. Additionally, you have a complete history of questions and answers, and anyone with access to this module can view previous clarifications without duplicating work.
Modules integrate with each other using the “@” symbol, which allows you to reference specific people, documents (material requests, documentation, project inquiries, etc.), and processes. Documents can also be assigned to locations. This allows for easy placement of files within the project context and provides access to all related information.
Click “New Request”, add the material request form in PDF or drag it to the designated area, and AI will automatically suggest filling in the fields based on the form’s data. You can attach additional documents (declarations of conformity, technical data sheets) in any format in the attachments field.
Yes, BinderLess ensures that you don’t omit any important information while creating a material submittal. If any mandatory field is not filled in, the platform will not allow you to create the submittal and will clearly indicate which field requires your completion.
You can do this in several ways:
1. On the dashboard, you see queries requiring your action in specific modules, and you can go to them directly from this level.
2. You can also enter a specific module and filter it using tabs. In material requests, look for “Requiring Your Attention,” in design inquiries “Awaiting Your Action,” and in change orders “In Process.”
3. The third level of notifications is the bell icon in the upper right corner, which informs you about all changes.
4. Additionally, we also send email notifications – you can set their frequency and detail level.
The platform supports: PDF, DWG and DXF (2D drawings), RVT and IFC (3D models), photos, and text documents. 2D and 3D technical drawings can be viewed directly in the browser — without additional software.
Of course! BinderLess works on mobile devices, so you can use the platform directly from your phone’s web browser without returning to your desk. If you want to add and monitor defects, we recommend downloading our mobile app. You can take photos and attach them directly from the construction site with assigned location. Each defect is automatically archived and leaves a trail on the platform.
for iPhones: link
for other phones: link
Every material request goes through an approval process configured by you — involving the right people within a specified timeframe. You can see who has approved, who has not yet made a decision, and whether deadlines are being met.
Whatever is most convenient for you! You can call our representatives directly, send an email to biuro@binderless.com, or schedule a meeting with us using the contact form. We usually respond within a few hours on business days.
You can simply check the pricing tab, where you will find all the necessary information regarding payments.
We respond promptly, usually within minutes, though in some cases it may take up to one business day. For urgent matters, we encourage you to contact us by phone.
Yes, we provide technical support for all users. In case of problems, please write to: support@binderless.com. We respond within an hour.
Yes, please visit our Case Studies section or contact us. We would be happy to show you example implementations and connect you with our clients, who can share more about their experience with our platform.
Our office is located in Warsaw at 4 Rektorska Street, but we operate globally and conduct most meetings online.