Terms and Conditions

BinderLess Service Terms and Conditions

Review the terms of use for the BinderLess online service.

Investment Port sp. z o. o.

BinderLess Service Terms and Conditions

PREAMBLE

Following Terms of Service document defines the rights and obligations of Clients and the terms and conditions for the use of the System operated by the Company. These Terms of Service also indicate the rights and obligations of the Company related to the provision of electronic services, as well as the scope of responsibility related to the provision of services. In order to start using the System, it is necessary to read these Terms of Service and the Privacy Policy and accept their provisions. By accepting these Terms of Service, the Client declares that he/she has familiarized himself/herself with its content and undertakes to abide by the rules contained herein. The provisions of these Terms of Service are an integral part of the contract for the provision of electronic services by the Company.

ABOUT THE SERVICE

The system is a web service complemented by a mobile application which may also operate in an offline mode that supports the process of digitizing workflows and improves decision-making on construction projects carried out by the client, by automating processes through intelligent algorithms.

CHAPTER I. DEFINITIONS

By the terms used in the document it is understood:

Terms of Service – this document.
Subscription – one of the subscriptions specified in §2, §7 and §8 of the Terms of Service.
Client – a legal person, an organizational unit without legal personality, or a natural person conducting business, who has entered into an Agreement for Services provided by the Company. The Client cannot be a natural person performing a legal action not directly related to his/her business or professional activity, and an entrepreneur who is a natural person, concluding an Agreement with the Company directly related to his/her business or professional activity, but not of a professional nature for him/her.
User – the Client or a person delegated by the Client to work in the System on his behalf and for his benefit.
Privacy Policy – a document specifying the principles of collecting and using Client’s personal data available on the System.
System – BinderLess website and application in the domain www.binderless.com and sub-domains, administered by the Company as well as BinderLess mobile application.
Pricing – a subpage of the System with information on Subscriptions, their limits, ranges, prices. Available at https://www.binderless.com/en/cennik.
Company – Investment Port sp. z o.o. based in Lublin, 26 Gospodarcza Street, 20-213 Lublin, Poland, KRS: 0000909665, NIP: 9462707891.
Agreement – a contract for the provision of services by electronic means comprising access to the System concluded between the Company and the Client in accordance with the procedure set forth in the Terms of Service.
Services – services provided by the Company to the Client as indicated in §2 of these Terms of Service.

CHAPTER II. GENERAL PROVISIONS

§1. Terms and Conditions

These Terms of Service set out the terms and conditions for the provision of Services by the Company in connection with the use of the System by Clients, including the types and scope of Services provided electronically, the technical requirements necessary for the use of the Services, the conditions for the conclusion and termination of Agreements, the rights and obligations of the Company and the Client, as well as the complaint procedure.
The Company provides the Services electronically in accordance with the provisions of the law and the Terms of Service.
The Company shall make the Terms of Service available to Clients free of charge on the System, in a manner that allows its content to be obtained, reproduced and recorded by means of the information and communication system used by the Client.
The applicable law in matters related to the System is Polish law.

§2. System and Services

Under all available Subscriptions, the Company provides the Client with Services consisting of:
1. Providing an IT tool to facilitate the conduct of construction projects and other activities connected with construction documentation for the client, in particular, the circulation of documents;
2. storage for the Client’s files and data on the construction projects it is carrying out;
3. The ability to invite Client Users to the System to collaborate on construction projects;

In addition, as part of the paid Business, Standard, Professional and Enterprise Subscriptions, the Company provides the Client with Services consisting of support, configuration assistance and technical support for the Client, especially at the stage of implementation of the System on construction projects.

Demo Subscription, which is a trial version of the System, is available to the Client for the time predetermined in the Pricing, there is no possibility of extending the Subscription, after the expiration of the time the Client has the option to choose another Subscription, otherwise the Subscription will automatically expire and the Client will lose access to the collected data.
According to the Pricing, disk space under Subscriptions may be limited and the purchase of additional space may or may not be possible depending on the Subscription. If the purchase of additional space is not possible and the Client has reached the limit, the System blocks the User from uploading more files. If the purchase of additional space is possible and the Client has reached the assumed limit, the System will automatically charge the Client with an additional space package in accordance with the Pricing. The number of additional space packages is not limited.
According to the Pricing, the number of projects within the Subscriptions may be limited and the purchase of an additional package of projects may or may not be possible depending on the Subscription. If the purchase of additional projects is not possible and the Client has reached the limit, the System blocks the user from creating more projects. If the purchase of additional projects is possible and the Client has reached his/her limit, the System will automatically charge the Client with an additional project package according to the Pricing. The number of additional project packages is not limited.
The terms of the Enterprise Subscription, including additional services and limits, are governed by a separate agreement between the Client and the Company.

§3. Technical conditions

In order for the User to properly use the System, the following are required:
1. operating system such as Windows (7 or later), Mac OS, Linux having a desktop environment, or a phone equipped with Android (Lollipop 5.0 or later) or iOS (11 or later) with Internet access,
2. a web browser that supports HTTPS (TLS 1.2+) encrypted connections, JavaScript and cookies, only current stable versions of web browsers (so-called “evergreen” browsers) are supported, including Chrome, Firefox, Microsoft Edge as well as Safari, including mobile versions on iOS and Android. The last two stable versions of each of these browsers are supported, in accordance with their official security update cycles. Internet Explorer, IE Mobile, compatibility modes, and browsers that do not meet the above requirements are not supported. Use of the browser’s automatic update feature is recommended.
3. an active email account and a mail client that allows User to read his/her correspondence,
4. a program that allows opening files in PDF format to read documents sent to the Client’s email address and shared in the System,
5. with respect to the use of the Service via the BinderLess mobile application, the following minimum system requirements apply: Android – API level 24 (Android 7.0) or higher, and iOS – version 15.0 or higher.
Connection to the System is made using SSL protocol.
It is required that the Client’s browser enable JavaScript and allow the addition of cookies. Disabling JavaScript and cookies may cause some features of the System to function improperly. The Company is not responsible for damages resulting from the Client’s failure to enable JavaScript and cookies.
The Company reserves the right to change the technical requirements specified above, in particular due to technological changes. A change in technical requirements does not constitute an amendment to the Terms of Service. In the event that a change in technical requirements necessitates action on the part of the Client, the Company shall notify the Client of the planned change in advance.
The Company, in order to ensure the proper functioning of the System and to strive to provide the highest quality of the Services, may communicate with Clients both by email and by telephone.
It is forbidden to copy, distribute or disclose any part of the System by any means, including but not limited to automatic or non-automatic “scraping”.
The Client may not use the System and the content within it for any purpose other than work with the Client’s construction documentation without first obtaining the Company’s documentary consent. In particular, the Client shall not have the right to:
1. reproduce, modify, adapt, distribute, publicly display and distribute the System without prior express permission from the Company;
2. decompile and perform reverse engineering with respect to the System, except as permitted under mandatory provisions of law;
3. extracting or attempting to extract (in particular, using any data extraction robots or other similar types of tools used to collect data) a significant portion of the data posted on the System.
The Company grants the Client a non-exclusive, non-transferable, non-assignable, and territorially unrestricted license to the Service solely to the extent necessary for its use in accordance with these Terms of Service and only for the duration of the Agreement, taking into account, in particular, § 2 section 1 point c., sec. 6–7 above and § 10 sec. 4. This license does not entitle the Client to reproduce or duplicate the Service in any manner, nor to sell, lease, or otherwise commercialize the Service. The Client shall be responsible for the acts and omissions of Users as for its own acts and omissions. The license granted to the Client shall apply to the following fields of use (each time subject to the scope described in the first sentence):

using the Service via a web browser, and, to the extent that the Service includes a mobile application, via a mobile device;
utilizing the functionalities of the Service on any number of workstations, and, to the extent that the Service includes a mobile application, on any number of mobile devices;
launching, displaying, and accessing the Service on any number of workstations, and, to the extent that the Service includes a mobile application, on any number of mobile devices;
entering data into the Service, updating such data, and exporting data from the Service.

The Company cautions that use of the System may involve standard risks associated with the use of the Internet.

CHAPTER III. AGREEMENT

§4. Agreement conclusion

The conclusion of the Agreement is made through the System from the moment the Client completes the registration, after the Client has read and accepted the Terms of Service.
The Terms of Service is an integral part of the Agreement. In the event that the Company concludes an additional agreement with the Client, in case of any discrepancies between these Terms of Service and such agreement, the provisions of the agreement concluded with the Client shall prevail, provided that, to the extent the provisions can be reconciled, they shall be applied concurrently, unless the additional agreement provides otherwise.
The Agreement is concluded for an indefinite period.

§5. Client Registration

In order to register in the System, the prospective Client is required to:
1. accept the provisions of the Terms of Service;
2. provide an email address and set a password for the account; and
3. confirm the email address by clicking on the activation link sent by the System.

§6. Documentation

By accepting the Terms of Service, the Client declares that he has read the provisions of the Terms of Service and accepts their contents without reservation.

§7. Free Services

Upon execution of the Agreement, the Company shall provide the Client with the Access Services under the Demo Subscription free of charge.
The Services provided by the Company to the Client under the Demo Subscription are detailed in §2 of these Terms of Service.

§8. Paid Services

In order to start using Business, Standard or Professional Subscriptions, the Client should complete his/her registration and tax data in the System and select the plan he/she is interested in, along with the currency.
In order to start using the Enterprise Subscription, the Client should make such a request to a representative of the Company, for example, by telephone, or by email to the Company’s address: office@binderless.com.
The Company will activate the Enterprise Subscription to the Client after the details of cooperation and the scope of the Services have been agreed with the Client in a separate agreement.
The Services provided by the Company to the Client under Business, Standard, Professional and Enterprise Subscriptions are detailed in §2 of these Terms of Service.
Paid Services provided by the Company are documented by VAT invoices.
The available settlement currency options are Euro (EUR) or Polish Zloty (PLN).
The Client shall make payments for the Services performed for him by wire transfer to the Company’s account indicated on the VAT invoice. The due date is 14 days from the invoice issuance date.
Invoices for Subscription are issued monthly, commencing on the first day the Subscription becomes effective (payment in advance).
In Subscriptions under which additional packages of disk space and projects are available, the packages are charged in accordance with § 2 sec. 3-4 of Terms of Service. Invoices for additional packages are issued in arrears.
The Client may cancel the paid Subscription at any time, the Subscription will then continue until the date by which it was invoiced. The Company will not refund funds for already started Subscription periods.
Invoices are sent exclusively in electronic form. By accepting these Terms of Service during registration, the Client also consents to receiving invoices electronically at the e-mail address provided in the Service.

§9. System Availability

The Company will make best efforts to ensure the availability of the System 7 days a week and 24 hours a day.
Technical support services are provided by the Company on business days applicable in the Republic of Poland, Monday through Friday, from 9:00 am to 5:00 pm CET.
The Company shall make best efforts to ensure that the Client has uninterrupted access to the System except for technical interruptions, administrative interruptions related to the maintenance of the System, and other interruptions caused by circumstances for which the Company is not responsible. The Company will make all due effort to inform the Client of planned interruptions in access to the System in advance, and that the interruptions occur only for valid reasons and between 8:00 p.m. and 6:00 a.m CET, or on weekends and public holidays applicable in the Republic of Poland. The Company shall inform Clients of planned interruptions in access to the System by email.

§10. Client Obligations

The Client is obliged to ensure that the data entered into the System is correct and up-to-date.
The Client is obliged to keep access passwords confidential and not disclose them to third parties.
In case of suspicion of unauthorized entry into possession of the password or if the password is lost, the Client is obliged to immediately change the password.
The Client undertakes to:
1. not to use the System for purposes other than work with the Client’s construction documentation;
2. not to send, not to transmit, not to share information or other data obtained from the System in any way with third parties other than in connection with the use of the System for the purpose specified in point a. above;
3. not to send illegal content via the System, not to take actions aimed at disrupting the functioning of the System, in particular by means of computer viruses, trojans, automatic queries or malicious software, not to take actions aimed at delaying the functioning of the System.

§11. Personal data

The administrator of the personal data processed in connection with the provision of the Services is the Company – i.e. Investment Port sp. z o. o. based in Lublin at 26 Gospodarcza Street, 20-213, Lublin, Poland.
Processing of Users’ personal data is carried out in accordance with the law and in accordance with the Privacy Policy available in the System.

§11a. Artificial Intelligence (AI) System and Compliance with the EU AI Act

The Service employs an Artificial Intelligence (AI) system within the meaning of Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 on artificial intelligence (the “EU AI Act”). The System is intended to assist in the analysis and processing of construction documentation as part of the services provided by the Company. Due to its nature and application, the System does not qualify as a high-risk AI system within the meaning of the EU AI Act.
By using the System, the User interacts with the AI system. The System utilizes various AI technologies, including, in particular:
1. Retrieval-Augmented Generation (RAG) – context-based question answering based on documents;
2. document type classification;
3. recognition of tables and data structures;
4. Natural Language Processing (NLP);
5. Named Entity Recognition (NER).
The System is used exclusively to support investment processes, including the analysis of technical documentation and reporting. The System does not make autonomous decisions with legal or financial effects and does not replace the opinion of a specialist in construction, law, or engineering.
The System operates under human supervision. All critical decisions concerning projects, safety, or compliance require approval by an authorized person on the Client’s side or by a technical expert of the Company.
The System processes only data related to the Client’s construction projects. Personal data is not used for model training or conversation analysis, and documents are processed temporarily solely for the purpose of providing the Services. Data processing principles are governed by the Privacy Policy.
The User is informed that results generated by the AI system may be inaccurate or incomplete, and their interpretation must always be verified by a human. The Company shall not be liable for any consequences of decisions made solely based on AI-generated results.
The Client and the User shall have the rights provided under the EU AI Act, including:
1. the right to an explanation of how the AI system operates in the context of its use within the Service;
2. the right to request human intervention;
3. the right to report errors or submit inquiries regarding the operation of the System;
4. the right to have data related to interactions with the AI system deleted or anonymized, in accordance with the Privacy Policy.
For any questions regarding the operation of the AI system, supervision principles, or data processing, the Company may be contacted at: support@binderless.com.

§12. Access blocking

The Company shall have the right to block the Client’s access to the System, discontinue or suspend for a specified period of time the provision of Services through the System if:
1. Client violates the provisions of the Terms of Service or mandatory regulations, in particular the provisions of § 3 sec.6-8 or § 10 sec. 4 of the Terms of Service, or
2. in the opinion of the Company, this is required to protect the interests of the Client, e.g. in a situation where there is an external attack on the System and access to the System is blocked in order to secure the Client’s data, or
3. Client delays payment of any fee due to the Company for a period exceeding 7 days.
For the duration in which the Company exercises the right set forth in sec. 1, all data collected by the Client within the Service shall be maintained, and the full fees for the Subscription and any additional packages shall remain due and payable to the Company. The Client may terminate the Subscription at any time, subject to the provisions of § 8 sec. 10 of the Terms of Service.

§13. Complaints and claims

The Company accepts complaints and grievances from Clients via email at the Company’s address support@binderless.com.
In order to enable prompt and efficient processing of a complaint or claim, it is recommended that the complaint or claim contain a description of the event to which it relates, an indication of the misconduct that is the subject of the complaint or claim, the name of the employee serving the Client (or circumstances that allow his identification), and, if damage has been incurred, a clear statement of the Client’s claim for the irregularity.
The Client is informed of the outcome of the complaint or claim within 14 calendar days from the date of receipt of the complaint or claim by the Company.
If a complaint is rejected, the Client has the right to file an appeal within 14 days of receiving the decision. The Company will consider the appeal within 14 days of receipt.
The Company and the Client agree to make every effort to resolve any disputes arising in connection with the performance of the Agreement amicably. In case of any discrepancies, the parties will seek to resolve the dispute through negotiation.
If the dispute cannot be resolved amicably, either party may propose mediation as an alternative method of dispute resolution. Mediation will be conducted in accordance with the rules of the mediator or mediation institution selected by the parties. The costs of mediation will be paid by the parties half each, unless the parties agree otherwise.
If the dispute is not resolved through mediation, or if the parties opt out of mediation, the dispute will be submitted to an arbitration court in Poland selected by the parties. The decision of the arbitration court is final and binding on both parties.
In the absence of consent to mediation or arbitration, disputes arising from the performance of the Agreement shall be settled by the court having jurisdiction over the Company’s registered office at any given time.

CHAPTER IV. FINAL PROVISIONS

Section 14. Termination of Agreement by the Client

The Client may terminate the Agreement concluded for an indefinite period, insofar as it relates to the Services provided under the Terms of Service, at any time, in the cancellation form available in the System, subject to the provisions of § 8 sec. 10 of the Terms of Service. The Agreement is terminated at the end of the period for which it was concluded.
The data collected by the Client in the System, in the form of binary files in the data repository, are retained for a period of 3 months from the date of termination of the Agreement or its termination without notice. After this period, the data may be permanently deleted. The Company shall not be liable for any loss of data following the expiration of the period referred to in the preceding sentence, nor for any loss resulting from circumstances for which it bears no responsibility.

§15. Termination or dissolution of the Agreement by the Company

Without prejudice to the Company’s rights under § 12 sec. 1 of the Terms of Service, the Company may terminate the Agreement with 7 days’ notice if Client uses the System in violation of the Terms of Service and, despite being called upon to cease violations within an additional period of time, fails to do so as well as if the Client delays payment of any fee due to the Company for a period exceeding 7 days.
The Company may terminate the Agreement without notice if the Client grossly violates the Terms of Service or the provisions of mandatory law, whereby a gross violation shall, in particular, be deemed to include a violation of any of the provisions set forth in § 3 sec. 6-8 or § 10 sec. 4 of the Terms of Service.
In the event that the Agreement is terminated by the Company pursuant to sec. 1 or 2, fees shall remain due to the Company for the period up to the end of the calendar month in which the termination of the Agreement occurred.
The Company may also terminate the Agreement for any reason, subject to a one-month notice period, with effect at the end of a calendar month.
The company shall send the Client a notice of termination of the Agreement or information on termination of the Agreement without notice to the last email address provided to the Company by the Client which shall be deemed effectively delivered 3 business days after the date of sending, even if it is returned, unless the Client responds to it before the expiration of this period.
The provisions set forth in § 14 sec. 2 of the Terms of Service shall apply.

§16. Disclaimers and exclusions

Clients are responsible for the truthfulness and legality of the content they publish within the System.
The Company reserves the right not to post or remove content published by the Client within the System, if the Client posts content that violates the rules of social coexistence, good morals, the provisions of generally applicable law or the provisions of the Terms of Service.
The Client retains all intellectual property rights to the content it has created and publishes in the System.
The Client is fully responsible for his/her actions or omissions within the System.
The Company’s liability to the Client is based on general principles, with the proviso that the Company shall not be liable for lost profits, liability under statutory warranty is excluded, and the Company’s total liability shall be limited to the amount of fees paid to the Company by the relevant Client during the 24 months preceding the event giving rise to the damage. The limitation referred to in the preceding sentence shall not apply to damages caused by the Company intentionally.

In the event that a third party asserts claims against the Company arising from a violation of its rights by the Client in connection with the Agreement or the System, the Client agrees to settle such claims and indemnify the Company against any obligation to provide benefits thereunder. In the event that a third party asserts claims arising from the above against the Company in court, the Client shall join the Company in the lawsuit and take all steps to indemnify the Company, unless the breach is solely attributable to the Company.

§17. Amendments to the Terms of Service

The Company reserves the right to amend the Terms of Service, in particular in case of:
1. changes in legislation,
2. changes to the Company’s information system, including changes to the System,
3. changes in the Company’s business and Services,
4. decisions or recommendations of public administration bodies,
5. changes in service standards and market practices, to the extent that such changes affect the Company’s provision of the Services specified in the Terms of Service,
6. Client’s requests and suggestions regarding the Company’s Services under the Agreement and Terms of Service, aimed at improving the quality of services.
The notice, together with the amended Terms of Service, is sent by the Company to the Client and his Users at one of the email addresses they defined in System.
The amended Terms of Service shall be binding on the Client, if the Client has not terminated the Agreement, insofar as it concerns the Services provided under the Terms of Service, within 30 days from the date the amended Terms of Service were sent to the Client. If the Client has not terminated the Agreement, insofar as it relates to the Services provided under the Terms of Service, it means that the Client accepts and agrees to be bound by the content of the amended Terms of Service as of the effective date thereof.
The current version of the Terms of Service is in force from 28.11.2025.

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